1st Line Support Engineer
Job Advert (Permanent)
1st Line Support Engineer
Location: Bristol – Hybrid working
Salary: £28,000–£32,000
Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities
Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol.
This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies.
You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.
What you’ll do:
- Provide 1st line technical support across hardware, software and user accounts
- Log, manage and resolve IT support tickets within agreed SLAs
- Troubleshoot issues relating to Windows environments, Office 365 and end-user devices
- Support laptop builds, onboarding and user account administration
- Escalate more complex issues to 2nd and 3rd line teams where required
You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.
What we’re looking for:
- Previous experience within a 1st Line Support, IT Support or Service Desk role
- Good understanding of Windows operating systems and Microsoft 365
- Strong communication and customer service skills
- Ability to prioritise and manage multiple support requests
- Enthusiastic, proactive and keen to learn new technologies
Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.
Why join?
- Hybrid working environment
- Opportunity to develop technical skills and progress within IT
- Supportive and collaborative team culture
- Exposure to a broad range of technologies and users
- Growing organisation with ongoing investment in technology
Apply now to join a busy and supportive IT team where you can continue building your technical career.