2nd Line Engineer

2nd Line Support Engineer – Contract

Onsite | Cheltenham

Up to £225 per day (Inside)

3-month contract

We’re looking for an experienced 2nd Line Support Engineer to join an IT team delivering BAU support across a multi-site environment.

You’ll handle a mix of tickets—hardware, software, user access, and desktop issues—escalating where needed but owning most problems through to resolution.

What you’ll be doing:

• Resolving 2nd line tickets across laptops, desktops, and mobile devices

• Managing user access, permissions, and profile issues (Active Directory)

• Troubleshooting Windows 10/11, M365, Outlook, and Teams

• Supporting printer, network, and basic server-related faults

• Logging, updating, and closing tickets accurately in the ITSM system

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What you’ll need:

• Proven 2nd line support experience in a busy IT environment

• Strong knowledge of Windows OS, M365, AD, and basic networking

• Good communication skills and a hands-on, customer-focused approach

• Available to work on-site and hit the ground running