2nd Line Engineer

2nd Line Support Engineer (Contract)

Location: Fully Remote

Rate: £180 per day (Outside IR35)

Contract: 2 months

Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery.

What you’ll do

• Provide 2nd line technical support across a multi-client environment
• Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD)
• Support and configure Aruba networking (APs, switches, infrastructure)
• Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity
• Manage and update tickets through ITSM tools, ensuring SLA adherence

You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement.

What we’re looking for

• Proven experience in a 2nd Line or Service Desk role within an MSP
• Strong Microsoft 365 administration and troubleshooting skills
• Hands-on experience with Aruba networking (wired and wireless)
• Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
• Strong communication skills with a customer-focused approach

The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment.

Why join?

• Fully remote contract
• Outside IR35 engagement
• Immediate start in a busy, high-performing team
• Opportunity to work across diverse client environments

Apply now to support delivery in a fast-moving MSP setting.