2nd Line Engineer

2nd Line Support Engineer – Contract

Location: Hereford ( 1 day a week in office)
Contract: 3 Months
Rate: £180–£250 per day
Job Type: Full-Time Contract

About the Role

Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract.

You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments.

This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements.

What You'll Do

• Provide 1st and 2nd line technical support via telephone and remote support
• Resolve incidents, problems and service requests within agreed SLAs
• Support desktop, laptop, mobile and other end-user devices
• Diagnose and resolve hardware and software issues
• Support Windows desktop and server environments
• Administer user network and application accounts
• Install, configure and maintain software and desktop components
• Support networking, internet connectivity and back-office systems
• Assist with IT projects, deployments and technical changes
• Maintain accurate asset, licence and support documentation
• Liaise with internal teams, suppliers and external support organisations
• Identify recurring technical issues and contribute to service improvements
• Provide technical guidance and support to other members of the team when required

What We're Looking For

• Proven experience in a 2nd Line IT Support / Service Desk role
• Strong desktop hardware and software troubleshooting skills
• Experience supporting Windows environments
• Knowledge of Windows Server and networking
• Experience with user and network account administration
• Good understanding of IT security and data protection
• Strong customer service and communication skills
• Ability to manage your own workload and work to agreed SLAs
• Experience working across multiple sites or customer environments would be beneficial

Why Join?

• £180–£250 per day
• Initial 3-month contract
• Varied technical environment
• Exposure to desktop, server, network and infrastructure technologies
• Opportunity to contribute to technical projects and service improvements
• Customer-focused and collaborative IT environment

Apply now if you're an experienced 2nd Line Engineer available for your next contract opportunity.