2nd Line Engineer
2nd Line IT Support Engineer (Contract)
Location: Cheltenham
Contract Length: 3 Months
Rate: £200 per day (Inside IR35)
Working Pattern: Full-time
Our client, a leading organisation within their sector, is looking for an experienced 2nd Line IT Support Engineer to join their IT team on an initial 3-month contract.
This is a hands-on support role where you'll provide 2nd line technical support across a broad Microsoft environment, helping to maintain business-critical systems and deliver an excellent user experience.
You'll work closely with end users, service desk teams and infrastructure engineers, resolving technical issues, supporting ongoing IT projects and ensuring day-to-day IT operations run smoothly.
What You'll Do:
What We're Looking For:
Why Join?
Location: Cheltenham
Contract Length: 3 Months
Rate: £200 per day (Inside IR35)
Working Pattern: Full-time
Our client, a leading organisation within their sector, is looking for an experienced 2nd Line IT Support Engineer to join their IT team on an initial 3-month contract.
This is a hands-on support role where you'll provide 2nd line technical support across a broad Microsoft environment, helping to maintain business-critical systems and deliver an excellent user experience.
You'll work closely with end users, service desk teams and infrastructure engineers, resolving technical issues, supporting ongoing IT projects and ensuring day-to-day IT operations run smoothly.
What You'll Do:
- Provide 2nd line support for hardware, software and networking issues
- Troubleshoot and resolve escalated incidents and service requests
- Support Windows 10/11, Microsoft 365 and Active Directory environments
- Assist with device builds, deployments and user onboarding
- Support system upgrades, patching and maintenance activities
- Manage and update support tickets in line with agreed service levels
- Document technical solutions and contribute to knowledge base improvements
- Escalate complex issues to senior technical teams where required
What We're Looking For:
- Previous experience in a 2nd Line Support Engineer or IT Support role
- Strong knowledge of Microsoft Windows and Microsoft 365
- Experience supporting Active Directory and user administration
- Good understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Experience with hardware troubleshooting and device deployments
- Strong problem-solving skills and attention to detail
- Excellent communication and stakeholder management skills
Why Join?
- Immediate-start contract opportunity
- Competitive day rate of £200 per day (Inside IR35)
- Exposure to a broad range of technologies
- Collaborative and supportive IT team
- Opportunity to contribute to ongoing IT projects and improvements