2nd Line Support Engineer

2nd Line Support Engineer

Location: Fully Remote

Day Rate: £190 per day (Outside IR35)

Contract Length: 3 months

Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting.

What you’ll do

• Provide 2nd line technical support across infrastructure and cloud environments
• Troubleshoot and resolve escalated incidents and service requests
• Support and administer Microsoft Azure environments
• Work across user, device, and access management within cloud platforms
• Collaborate with 1st and 3rd line teams to ensure timely issue resolution

You’ll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base.

What we’re looking for

• Proven experience in a 2nd Line Support role within an MSP environment
• Strong hands-on experience with Microsoft Azure
• Solid understanding of Microsoft 365 and cloud technologies
• Experience managing and resolving tickets in a service desk environment
• Strong troubleshooting skills across Windows environments

The ideal candidate will bring a proactive mindset, strong communication skills, and be comfortable working in a fast-paced, client-focused environment.

Why join?

• Fully remote contract
• Immediate start available
• Opportunity to work with a variety of clients and technologies
• Outside IR35 engagement