3rd Line IT Engineer
Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture.
As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives.
Key Responsibilities:
What experience do you need as a 3rd Line IT Engineer?
Technical Skills
What will you get?
If you feel you match the above click apply now with an up to date version of your CV.
Recruiter: Adam Titmus
As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives.
Key Responsibilities:
- Provide expert 3rd line support for complex technical issues across a range of technologies.
- Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients.
- Implement and manage advanced IT solutions, including server, network, and cloud-based systems.
- Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development.
- Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues.
- Maintain thorough and accurate documentation of all support activities and solutions.
- Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery.
What experience do you need as a 3rd Line IT Engineer?
- Previous experience working in an Infrastructure or 3rd Line role.
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
Technical Skills
- Windows Server (including 2016, 2019, 2022)
- VMware ESX/ESXi and vCenter
- SAN Technologies
- Exchange On-Premise, DAG and Hybird
- Microsoft 365 including Intune and Autopilot
- Microsoft Azure (including tenancy management, networking configuration, cost management etc)
- Azure Virtual Desktop
- Citrix XenApp, XenDesktop and Netscaler
- Microsoft Hyper-V and failover clustering
- TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
What will you get?
- Up to £43,000 per annum + optional on call of £4750 per year
- Hybrid working 2 days in Cheltenham
- 26 days holiday + bank
- Private healthcare
- Professional Certifications paid for
If you feel you match the above click apply now with an up to date version of your CV.
Recruiter: Adam Titmus
- Company
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £37000 - £43000/annum Up to £43,000
- Posted
- Company
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £37000 - £43000/annum Up to £43,000
- Posted