3rd Line IT Engineer

Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture.
  
As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives.
  
Key Responsibilities:
  

• Provide expert 3rd line support for complex technical issues across a range of technologies.
• Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients.
• Implement and manage advanced IT solutions, including server, network, and cloud-based systems.
• Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development.
• Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues.
• Maintain thorough and accurate documentation of all support activities and solutions.
• Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery.

  
What experience do you need as a 3rd Line IT Engineer?
  

• Previous experience working in an Infrastructure or 3rd Line role.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Technical Skills
  

• Windows Server (including 2016, 2019, 2022)
• VMware ESX/ESXi and vCenter
• SAN Technologies
• Exchange On-Premise, DAG and Hybird
• Microsoft 365 including Intune and Autopilot
• Microsoft Azure (including tenancy management, networking configuration, cost management etc)
• Azure Virtual Desktop
• Citrix XenApp, XenDesktop and Netscaler
• Microsoft Hyper-V and failover clustering
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments

What will you get?
  

• Up to £43,000 per annum + optional on call of £4750 per year
• Hybrid working 2 days in Cheltenham
• 26 days holiday + bank
• Private healthcare
• Professional Certifications paid for

  
If you feel you match the above click apply now with an up to date version of your CV.

Recruiter: Adam Titmus