3rd Line Support Engineer

Role: 3rd Line Support Engineer & Team Lead

Location: London (Hybrid Working)

Salary: Up to £50,000

Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies

Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function.

This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You’ll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team.

Working within a fast-paced MSP environment, you’ll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities.

What you’ll do

• Act as the primary escalation point for complex 3rd line technical issues
• Lead and support the 3rd line engineering team across daily operations and technical delivery
• Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents
• Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments
• Assist with project delivery, system upgrades, migrations, and infrastructure improvements
• Work closely with 1st and 2nd line teams to provide technical guidance and escalation support
• Monitor service performance and contribute to continual service improvement initiatives
• Create and maintain technical documentation and best practice processes

You’ll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base.

What we’re looking for

• Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position
• Experience leading or mentoring technical engineers within a service desk or MSP environment
• Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies
• Experience supporting complex infrastructure and cloud environments
• Strong troubleshooting and problem-solving capabilities
• Excellent communication and stakeholder management skills

The ideal candidate will be technically strong, proactive, and comfortable operating within a fast-paced, customer-focused MSP environment.

Why join?

• Join a growing MSP supporting a broad range of modern IT environments and technologies
• Hybrid working model with flexibility
• Opportunity to lead and develop a growing 3rd line support function
• Exposure to cloud, cyber security, and infrastructure projects
• Ongoing professional development and certification support
• Clear progression opportunities within a growing technical team

Apply now to take the next step in your infrastructure and leadership career within a growing MSP environment.