3rd Line Support Engineer

Role: 3rd Line Support Engineer / Team Lead

Location: London | Hybrid working

Salary: £55,000 - £60,000

Benefits: Hybrid flexibility, career development, leadership opportunity, collaborative technical environment

Our client, a leading managed technology and communications provider, is hiring a 3rd Line Support Engineer / Team Lead to support and develop a growing technical support function across the UK.

This role offers the opportunity to lead a team of experienced 3rd Line Engineers while remaining hands-on technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function.

What you’ll do

• Lead and mentor a team of 3rd Line Engineers
• Act as the senior escalation point for technical issues across the UK support teams
• Manage and resolve complex 3rd Line support tickets
• Support infrastructure environments across Microsoft technologies, networking, and cloud services
• Drive continuous improvement across service delivery and support processes

You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels of customer service and technical delivery.

What we’re looking for

• Proven experience in a 3rd Line Support or Senior Infrastructure Support role
• Previous team leadership or mentoring experience
• Strong troubleshooting experience across Microsoft environments, servers, networking, and cloud technologies
• Experience working within an MSP or fast-paced support environment
• Excellent communication and stakeholder management skills

The ideal candidate will bring a proactive mindset, strong leadership capability, and enjoy working in a collaborative, customer-focused environment.

Why join?

• Opportunity to lead and influence a growing support team
• Hybrid and flexible working culture
• Exposure to enterprise-level technologies and nationwide infrastructure projects
• Join a business focused on innovation, connectivity, and managed IT services
• Genuine opportunities for progression and professional development

Apply now to take the next step in your technical leadership career.