Customer Success Manager

Customer Success Manager - Managed IT & Digital Services

Location: Cheltenham (predominantly office-based with travel across Gloucestershire)

Salary: £30,000-£40,000 basic + uncapped commission + annual bonus

Benefits: Clear progression, greenfield territory, autonomy to shape sales, and strong technical backing

Our client, a leading tech services provider, is hiring a Customer Success Manager to establish and grow their client base across Cheltenham and Gloucestershire. This is a pivotal, first-on-the-ground commercial role, focused on winning new clients and building a scalable, repeatable sales model for a new regional office.

You’ll work closely with engineers, consultants and developers to scope deliverable solutions, cost proposals, and hand over cleanly into onboarding and support. You’ll also play a key role in documenting what works, feeding back market insight, and helping to create a sales model that can be scaled as the team grows.

What you’ll do

• Generate new business opportunities with SMEs, charities, schools and other organisations across Cheltenham and Gloucestershire
• Map and prioritise target accounts, then engage decision makers via phone, email, LinkedIn and in-person meetings
• Build and manage your own pipeline from first contact through to proposal, negotiation and close
• Lead discovery meetings and demos (onsite and remote), uncovering current IT set-up, risks and future plans
• Shape and sell solutions across managed IT support, cyber security, cloud, backup, and development services

What we’re looking for

• Proven B2B new-business sales experience, ideally in IT, technology, telecoms or SaaS
• Background selling services or subscription models (managed services, SaaS, multi-year contracts, recurring revenue)
• Track record of self-generating opportunities through cold outreach, networking and referrals
• Strong questioning, listening and consultative selling skills, comfortable with non-technical decision makers
• Organised, self-managing approach with experience using CRM or similar tools to manage pipeline and forecasts

The ideal candidate will bring a “door-kicker” mindset - resilient, persistent and motivated by building something from scratch. You’ll be commercially aware, collaborative with technical teams, and confident representing a business known for reliable, proactive service.

Why join?

• Take ownership of a new territory and help make a new office a commercial success
• First dedicated sales hire in the region, with scope to shape process, KPIs and future team structure
• Broad solution set to sell – managed IT, cyber, cloud, backup, and development services
• Uncapped commission, performance-related bonus and clear opportunity for progression as the business grows

Interested?

We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today!

At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest!