Desktop Engineer

2nd Line Desktop Engineer (Contract)

Location: Cheltenham (On-site, full-time)

Rate: Up to £250 per day (Inside IR35)

Contract: 3 months

Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment.

This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations.

What you’ll do

• Provide 2nd line desktop support across hardware and software environments
• Deliver break-fix support for laptops, desktops, and peripheral devices
• Support Microsoft 365 applications and user administration
• Assist with basic networking issues (connectivity, patching, troubleshooting)
• Support hybrid environments, including on-prem and cloud-based systems

You’ll work closely with IT support teams and business users to maintain high service levels and resolve incidents efficiently.

What we’re looking for

• Proven experience in a 2nd line desktop support role
• Strong break-fix and on-site troubleshooting experience
• Good working knowledge of Microsoft 365
• Basic networking knowledge (DNS, DHCP, patching, connectivity)
• Experience supporting hybrid environments

The ideal candidate will bring a proactive, customer-focused approach and be comfortable working in a fast-paced, fully on-site environment.

Why join?

• Immediate start available
• Stable 3-month contract opportunity
• Competitive day rate (Inside IR35)
• Hands-on, varied support environment