Director of Customer Revenue

Director of Customer Revenue

Global SaaS Organisation | Reading | Hybrid

Competitive Package

A global SaaS business is looking to appoint a Director of Account Management to take full ownership of a function that isn’t currently delivering.

The business has a strong product, an established customer base and significant recurring revenue. The gap sits in how that customer base is managed and grown.

At present, the function lacks clear structure, consistent segmentation and accountability. The team is capable, but without the right operating model in place, performance is inconsistent.

This role is about coming in and fixing that.

You will take full responsibility for both the strategy and day to day performance of the function. That includes redefining how accounts are segmented, how the team is structured, and how revenue is driven across the customer base.

You will be leading a sizeable, globally distributed team, so this isn’t just a strategic hire. The business needs someone who can implement, bring structure and drive standards across the team.

A key part of the role is shifting the function from reactive account support to proactive revenue ownership. There is a clear opportunity to increase retention and drive growth through a more structured cross sell approach across the wider product suite.

This will involve close alignment with sales, customer success, operations and product to ensure a consistent approach to managing and growing accounts.

The business is looking for someone who has done this before. Ideally, you have stepped into a function that wasn’t working, reset it and built a high performing team with clear accountability and measurable outcomes.

You will need to be comfortable making changes, challenging what’s there and operating in an environment where results matter.

Experience required

• Experience leading Account Management or Customer Revenue functions within a global SaaS or subscription led business
• A track record of restructuring or turning around underperforming teams
• Strong commercial ownership of retention, expansion and revenue growth
• Experience building scalable processes, segmentation models and team structures
• Comfortable leading change within a complex, matrixed organisation

You must have experience within a global SaaS business with extensive experience leading sales or account management functions. No sponsorship is available for this role.