IT Field Engineer

We are working with a well established who are seeking an IT Field Engineer to join their team covering the Gloucestershire, Herefordshire and Worcestershire area.

Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. 

What will you be doing as an IT Field Engineer?

• Act as the technical point of contact for the customer whilst on site
• Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects
• Provide all aspects of IT support as required by the customer
• Work with the customer to prioritise tickets in accordance with their requirements
• Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions
• Install and configure hardware, software, and networking equipment as required
• Troubleshoot and diagnose hardware, software and network issues
• Support colleagues with technical issues and contribute to the development of services delivered by the company
• Deliver 2nd and 3rd line remote support to customers where required
• Adhere to information security policies at all times
• Liaise with colleagues and 3rd parties as required to provide solutions to our customers
• Produce documentation for use both by the company and our customers

What experience do you need? 

• Windows Server (Apply online only)
• Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS
• Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking
• Deployment and management of Windows 10/11 in a domain environment
• Mass deployment of software applications to network devices
• Modern backup technologies, strategies, and disaster recovery planning
• O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams)
• Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies
• MDM technologies (e.g. Intune, Jamf, Meraki, Miradore)
• M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations

Personal skills

• Be a confident communicator at all levels, both written and verbally
• Take a pro-active approach to IT support and show initiative in your day-to-day work
• Be able to manage your time effectively, multitask, and prioritise your workload
• Have a willingness to travel to, from, and between customer sites on a daily basis

What will you get in return

• Basic salary of up to £40,000 depending on experience
• Continous training and paid for certifications
• Hybrid working environment
• 30 days holiday inc bank
• Additional lifestyle benefits

If you feel you match the above click 'apply now' with an up to date version of your CV