IT Field Engineer

IT Field Engineer

Location: Hereford (Office Based + Client Visits)

Salary: Up to £35,000 + Electric Company Vehicle & Excellent Benefits

I’m recruiting on behalf of a growing and well-respected IT services provider based in Hereford, who are looking for a confident and capable IT Field Engineer to join their expanding technical team.

This is a fantastic opportunity for someone who enjoys being out on the road, working face-to-face with clients, and solving a wide variety of technical issues in real-time. You’ll spend around 90% of your time on client sites across the region, with the rest of your week in the office supporting remote work or project planning.

Why this role stands out:

If you’re an IT professional who thrives in a hands-on, client-facing environment, this role gives you the chance to work with a broad range of technologies across a wide range of industries—from schools to commercial businesses and everything in between.

With access to brand new electric company vehicles, a supportive team environment, and ongoing training, it’s a great next step for someone looking to grow their career and take on more technical and personal responsibility.

What you’ll be doing:

• Providing high-quality, on-site IT support to a diverse client base
• Installing, configuring, and maintaining desktops, laptops, printers, servers, and networking hardware
• Supporting and maintaining Microsoft 365 and other cloud-based environments
• Troubleshooting LAN/WAN, router, switch, and firewall issues
• Performing regular maintenance, patching, and infrastructure upgrades
• Keeping accurate technical documentation of client systems and site visits
• Offering remote support when needed, especially during quieter periods
• Building strong client relationships through excellent communication and service delivery

What you’ll need:

• Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role
• Strong knowledge of:
• Windows 10/11, Windows Server (2016–2022)
• Active Directory, DNS, DHCP, Group Policy
• Microsoft 365 admin centre, Exchange Online, Intune
• Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls)
• Confident in hardware troubleshooting across devices and peripherals
• Excellent customer service and time management skills
• Full UK driving licence and willingness to travel daily to client sites

Nice to have (but not essential):

• Certifications such as CompTIA, Microsoft, or VMware
• Experience with virtualisation (Hyper-V or VMware)
• Familiarity with backup tools (e.g., Veeam, Barracuda)
• Previous use of RMM tools (ConnectWise, ITBoost)
• Knowledge of Microsoft Azure and Azure AD

What’s in it for you:

• Salary up top £35,000
• Fully electric company vehicles for all client travel
• Company pension scheme
• Ongoing training and professional development
• Friendly, down-to-earth team culture
• Opportunities for career progression as the company continues to grow

Who this role is perfect for:

• You’re already working in a 2nd line or field role and want more variety and ownership
• You’re comfortable dealing directly with customers and enjoy building relationships
• You’re organised, proactive, and confident solving issues independently
• You’re looking to develop your technical skills and grow with a supportive company

Please note: This is a full-time, Monday–Friday, site-based role in Hereford, with regular travel to customer locations using the provided electric company vehicle.