IT Support Technician

Role: IT Support Technician

Location: Cinderford

Salary: Competitive + benefits

Our client, a leading organisation, is hiring an IT Support Technician to provide first-class support to users across the business. This role offers the opportunity to be a key part of the IT function, resolving issues, improving the user experience, and supporting a modern Windows-based environment.

What you’ll do

• Respond to user queries, incidents and issues via the IT helpdesk, email and phone
• Support internal users with software, hardware and service requests across UK and global offices
• Prioritise and manage multiple open support cases at any given time
• Administer Active Directory: user account creation, modification and removal, computer management, security and access rights
• Build and configure hardware for new users and provide initial system training
• Assist colleagues in the wider IT team during peaks in workload within the IT service/support area
• Produce clear technical communication and reports where required

You’ll work closely with colleagues across IT and the wider business, supporting both technical and non-technical users and liaising with external vendors where necessary.

What we’re looking for

• Experience in a similar IT support / helpdesk role
• Working knowledge of Active Directory and Windows 11
• Basic experience of Windows Server (2016, 2019 and/or 2022)
• Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices)
• Strong general knowledge of IT systems and troubleshooting
• Full UK driving licence

Desirable:

• Experience with Veeam
• Experience with Microsoft Intune
• Some virtualisation exposure (VMWare, Hypervisor, Nutanix)

The ideal candidate will be flexible and reliable, able to prioritise multiple tasks, and comfortable communicating with users at all levels. You’ll have excellent written and verbal communication skills, strong attention to detail, and enjoy working in a collaborative, service-focused environment.

Why join?

• Work in an established IT team with exposure to a broad range of technologies
• Support users across UK and global offices
• Opportunities to develop your technical skills (servers, virtualisation, cloud tools)
• Office-based role with UK travel and occasional overseas travel