On-site IT Support Engineer

Role: On-site IT Support Engineer

Location: Client site + regional travel (On-site role)

Salary: £

Benefits: Company pension, training and certification support, varied client environments, career progression

Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.

This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.

What you’ll do

• Provide on-site IT support for a key customer, acting as the primary technical contact
• Deliver remote support to additional customers as part of the wider service team
• Diagnose and resolve hardware, software, and network issues across Windows environments
• Support user onboarding, device setup, and system configuration
• Maintain accurate documentation, ticket updates, and technical records

You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.

What we’re looking for

• Experience in IT support, service desk, or field engineering roles
• Strong knowledge of Windows operating systems and Microsoft environments
• Experience troubleshooting hardware, networking, and user issues
• Excellent communication and customer service skills
• A full UK driving licence and willingness to travel to client sites where required

The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.

Why join?

• Opportunity to become the trusted on-site engineer for a key customer
• Exposure to multiple client environments and technologies
• Supportive technical team and knowledge-sharing culture
• Training and professional development opportunities

Apply now to join a growing IT services team delivering reliable technology support to businesses across the region.