Product Manager - Customer Platforms

Senior Product Manager – CRM, FSM & CPQ Platforms

Location: Cheltenham / Remote

Salary: £95,000 + Car Allowance

Benefits: Bonus, pension, hybrid working, international exposure, long-term career progression

Our client, a global business, is hiring a Senior Product Manager to own the strategy and evolution of its core sales and service platforms, including CRM, Field Service Management (FSM), CPQ and eCommerce.

This is a senior, hands-on product leadership role with responsibility for global platforms, partner management, budget ownership and a team of five direct reports. The role sits at the intersection of technology, commercial teams and operations, ensuring platforms deliver measurable value across a complex, multi-country environment.

What you’ll do

• Own the product strategy, roadmap and lifecycle for CRM, FSM, CPQ and eCommerce platforms
• Lead and develop a high-performing global product team (5 direct reports)
• Manage global implementation partners and vendors, ensuring value delivery and alignment
• Own platform budgets and investment planning across regions
• Act as the senior bridge between sales, service, IT, digital and business stakeholders
• Drive adoption, consistency of use and value realisation across the organisation
• Shape the evolution and deployment of platforms in line with enterprise architecture standards
• Lead stakeholder engagement across culturally diverse, hybrid and remote teams
• Ensure platforms support scalable growth, improved customer experience and operational efficiency

What we’re looking for

• 10+ years’ experience working with enterprise sales and service platforms
• Proven experience as a Product Manager, Platform Product Manager, or Senior Product Owner
• Strong background in CRM, FSM and CPQ, ideally within a manufacturing or industrial environment
• Deep understanding of the Microsoft 365 ecosystem (CRM, FSM)
• Experience with Oracle-based quoting / CPQ tools
• Background in Business Analysis, business partnering or functional leadership
• Proven experience managing global teams, partners and stakeholders across time zones
• Comfortable operating in a hybrid, matrixed organisation
• Fluent English required; additional languages (Spanish, French, Portuguese) are advantageous

The ideal candidate is a true product leader, not a project manager — someone who can define strategy, lead teams, influence senior stakeholders, and drive long-term platform value.

Why join?

• Senior product ownership of mission-critical enterprise platforms
• Opportunity to shape global CRM, FSM and CPQ strategy
• Lead and grow an established product team
• High-impact role within a complex, international organisation
• Hybrid working with international exposure

Apply now to lead enterprise-scale digital products and shape long-term platform strategy.