Senior Support Engineer
Role: Senior Support Engineer
Location: London (Hybrid – 4 days on-site)
Salary: Up to £45,000 + bonus
Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more
Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.
You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.
What you’ll do
- Provide 2nd/3rd line support across enterprise technology platforms
- Manage and resolve incidents, service requests, and escalations within agreed SLAs
- Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
- Support onboarding/offboarding workflows and identity management integrations
- Monitor device compliance and drive proactive remediation activities
- Produce root cause analysis reports and contribute to continual service improvement
- Manage ticket queues and coordinate with third-party suppliers where required
- Support monthly service reviews with KPI and SLA reporting
- Build strong stakeholder relationships across technical and operational teams
You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.
What we’re looking for
- Experience in a 2nd/3rd line support role within an MSP or in-house environment
- Strong macOS administration experience
- Advanced knowledge of Google Workspace
- Experience with Okta or other identity and access management platforms
- Knowledge of endpoint management and security tooling including Jamf and SentinelOne
- Understanding of IT infrastructure and security best practices
- Excellent communication and stakeholder management skills
- Strong organisational and time management capability
The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.
Why join?
- Up to £45k salary plus bonus
- Hybrid working with 4 days on-site in London
- Opportunity to work with modern cloud-first technologies
- Strong benefits package including healthcare and share scheme
- Career development and certification support
Apply now to join a growing technology team delivering exceptional support and operational excellence.