Service Desk Analyst (1st Line)

We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.
They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line.
What will you be doing?

• Provide first-line technical support to clients via telephone, email, and remote assistance tools.
• Diagnose and resolve technical issues related to hardware, software, and networking.
• Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution.
• Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system.
• Proactively monitor client systems and networks to identify and address potential issues before they impact operations.
• Collaborate with other team members to continuously improve processes and enhance service delivery.

Previous Experience

• Ideally experience in an IT Support role carrying out 1st line.
• Familiarity with ticketing systems and troubleshooting issues with hardware and software
• Experience with Windows, M365 and basic networking concept
• Excellent communication skills
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required.

What will you get?

• Competitive salary of up to £27,000
• Hybrid working environment (2 days on site in Perth)
• 25 days holiday + bank holidays
• Excellent career progression opportunities

If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.

Recruiter: Adam Titmus