Service Desk Engineer
Service Desk Engineer (Contract)
Location: Gloucester (Office-Based)
Contract: 3–9 Months
Rate: £160–£180 per day (Inside IR35)
Hours: Full-Time, Monday to Friday
About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern
workplace technologies and IT service improvements.
They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.
The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.
Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.
What You'll Do:
Location: Gloucester (Office-Based)
Contract: 3–9 Months
Rate: £160–£180 per day (Inside IR35)
Hours: Full-Time, Monday to Friday
About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern
workplace technologies and IT service improvements.
They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.
The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.
Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.
What You'll Do:
- Provide 1st line IT support via phone, email and remote support tools
- Log, prioritise and resolve incidents and service requests
- Support Windows 10/11, Microsoft 365 and Active Directory environments
- Troubleshoot hardware, software and network connectivity issues
- Manage user accounts, password resets and access requests
- Escalate more complex issues to 2nd and 3rd line support teams
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service while meeting agreed service levels
- Previous experience in a Service Desk or IT Support role
- Good knowledge of Windows 10/11 and Microsoft 365
- Experience administering Active Directory user accounts
- Understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work effectively in a fast-paced support environment
- £160–£180 per day (Inside IR35)
- Initial 3–9 month contract with immediate start
- Opportunity to support a large and respected public sector organisation
- Varied workload within a modern Microsoft environment
- Collaborative and supportive IT team
- Contribute to projects that help deliver essential public services