Service Desk Manager

Service Desk Manager – 6 Month Contract

Location: Gloucester (3 days per week on site)

Day Rate: Up to £350 (Inside IR35)

We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can drive service excellence, manage a small team, and ensure smooth day-to-day IT operations.

Key Responsibilities:

• Manage and mentor the Service Desk team, ensuring high levels of customer service.
• Oversee incident, problem, and request management processes.
• Drive continuous improvement across service delivery.
• Act as the escalation point for technical and service issues.
• Produce regular reporting on performance, SLAs, and trends.
• Collaborate with wider IT and business teams to ensure alignment with business needs.

Skills & Experience:

• Proven track record managing a Service Desk or IT Support team.
• Strong knowledge of ITIL processes and service management best practice.
• Hands-on approach with excellent stakeholder management skills.
• Ability to balance day-to-day operations with longer-term improvements.
• Comfortable working in a hybrid environment with 3 days per week on site.



Contract Details:

• Duration: 6 months
• Location: Gloucester, 3 days per week on site
• Day Rate: Up to £350 per day (Inside IR35)