Technical Account Manager

Technical Account Manager
 
Location: Chippenham | Flexible Hybrid Working (1-2 Days in the Office)
Salary: Up to £55,000 + 100% OTE
Benefits: Employee Share Plan, Private Healthcare, Pension, 25 Days Holiday (plus bank holidays) and more.
 
Our client, a leading provider of connectivity, managed IT and cybersecurity solutions, is looking to appoint a Technical Account Manager to join their growing Commercial team.
 
This is a fantastic opportunity to become the trusted technical advisor for a portfolio of enterprise customers, helping them maximise the value of their technology investments while building long-term strategic relationships.
 
Working across technical and commercial teams, you'll play a key role in driving customer success, improving service adoption and identifying opportunities to deliver even greater value. If you enjoy combining technical expertise with relationship management, this is an excellent opportunity to join a business investing heavily in growth.
 
What you'll be doing

• Become the trusted technical advisor for your portfolio of customers.
• Develop a detailed understanding of each customer's infrastructure, technical environment and business objectives.
• Create and maintain Technical Success Plans aligned with customer goals.
• Recommend solutions that improve performance, resilience, scalability and security.
• Support customers through upgrades, migrations, integrations and ongoing service improvements.
• Proactively identify technical risks and work with internal teams to develop mitigation plans.
• Advise customers on resilience, disaster recovery, business continuity and cybersecurity best practice.
• Work closely with Sales, Solutions, Engineering, Service Delivery and Customer Support teams to ensure successful customer outcomes.
• Introduce specialist technical expertise where required.
• Capture customer feedback to help shape future products and services.
• Identify opportunities to expand customer accounts by introducing additional solutions that deliver measurable business value.

What we're looking for
You'll already have experience in a customer-facing technical role such as:

• Technical Account Manager
• Technical Customer Success Manager
• Solutions Consultant
• Solutions Architect (customer-facing)
• Similar technical advisory position

You'll also bring:

• Strong knowledge of networking, telecommunications, managed IT or cybersecurity.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong stakeholder management and relationship-building skills.
• Excellent planning, organisation and problem-solving abilities.
• Commercial awareness with a customer-first approach.
• A collaborative mindset and the ability to work across multiple business functions.

Desirable

• Experience within telecommunications, managed services or enterprise IT.
• Knowledge of cloud technologies, networking or cybersecurity solutions.
• Relevant industry or technical certifications.

Why join?
 
This is an opportunity to join an ambitious technology business with an outstanding reputation and exciting growth plans.
 
You'll benefit from:

• Salary up to £55,000 plus 100% OTE
• Flexible hybrid working with just 1-2 days per week in the office
• Employee Share Plan
• Annual bonus scheme
• Private Healthcare
• Company pension
• 25 days' annual leave plus bank holidays, increasing with service
• Travel loan

If you're looking for a role where you can combine technical expertise with customer engagement, influence long-term technology strategy and genuinely help customers succeed, we'd love to hear from you.
 
Apply today to become a trusted technical partner and help shape the success of enterprise customers across connectivity, managed IT and cybersecurity