Technical Customer Support Advisor

Role: Technical Customer Support Advisor

Location: Hereford (Office Based + Local Travel)

Salary: Up to £30,000 + Benefits + Career Development

Are you ready to take your passion for people and interest in tech to the next level?

We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area, with a loyal and growing client base across the region.

This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical background.

What’s in it for you?

• Up to £30,000 basic salary
• Clear path for career development and progression
• Extensive on-the-job training and mentoring
• A supportive and down-to-earth team culture
• Local travel with expenses paid
• A role that offers variety, autonomy, and real impact

What you’ll be doing:

• Providing day-to-day support to a wide range of business and residential customers
• Assisting with pricing, product advice and general technical queries
• Acting as the go-to contact for incoming service requests and support needs
• Building great relationships with customers, both remotely and in person
• Working closely with the internal team to ensure smooth delivery and client satisfaction

We’re keen to hear from you if you:

• Have strong communication and customer service skills
• Are proactive, friendly, and approachable, with a can-do attitude
• Have an interest in IT, tech, or digital tools (technical experience is a bonus, not essential)
• Are keen to develop a career in the IT sector
• Hold a full UK driving licence (desirable for site visits)

Who this would suit:

• Someone in a customer-facing role (e.g., retail, hospitality, front-of-house, or call centre) who’s ready to step into the tech industry
• OR someone with a technical or IT background who wants to move into a more client-focused position

This is an office-based role with occasional travel to local client sites, so being based within a reasonable commute of Hereford is important.

Interested in learning more?

Apply today for an informal chat and full details.