Technical Support Engineer

Role: Technical Support Engineer

Location: Cheltenham (Hybrid Working)

Salary: Up to £35,000

Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development

Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team.

This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.

What you'll do

• Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools
• Troubleshoot and resolve hardware, software and operating system issues
• Install, configure and maintain desktop, laptop and peripheral equipment
• Assist with network administration, connectivity troubleshooting and firewall support
• Monitor, manage and update support tickets to ensure excellent customer service
• Maintain accurate technical documentation and knowledge base articles
• Support Microsoft-based environments and business-critical applications
• Work closely with colleagues to deliver proactive IT solutions and minimise downtime
• Contribute to ongoing service improvements and technology projects

You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.

What we're looking for

• Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role
• Strong knowledge of Windows operating systems and desktop support
• Experience troubleshooting hardware, software and networking issues
• Understanding of Microsoft technologies and business applications
• Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous
• Experience working within a helpdesk or managed service environment
• Excellent communication and customer service skills
• Strong problem-solving abilities and a proactive approach to support
• Full UK driving licence would be beneficial

The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.

Why join?

• Salary up to £35,000
• Hybrid working arrangement
• Join a growing and established IT services business with over 25 years of industry experience
• Exposure to a broad range of technologies, clients and projects
• Supportive team culture with opportunities for professional development
• Company pension, events and on-site parking

Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.