Digitial Signage Operations Manager - Team Leader

Digital Signage Operations Manager – Team Leader

Job Description

A leading multichannel marketing services organisation is seeking a highly skilled and experienced Operations Manager to join its Digital Signage team.
This is a visible and active office-based role requiring excellent interpersonal, team leadership and supplier management skills.

The Operations Manager will oversee digital signage projects (including content creation and installations), ensuring seamless execution. The role involves managing resources, optimising processes, and maintaining a high level of customer satisfaction.

The ideal candidate will have a strong background in operations management, excellent leadership abilities, and a solid understanding of the digital signage industry. Previous agency experience is highly advantageous.

Responsibilities:

• Oversee planning and execution of digital signage projects
• Collaborate with cross-functional teams—including account direction, design, and technical teams—on project requirements
• Monitor project progress and implement corrective actions
• Conduct regular status meetings and provide stakeholder updates
• Develop and implement policies and procedures to optimise productivity
• Manage and allocate resources effectively
• Streamline operational processes and identify opportunities for improvement
• Monitor KPIs and operational metrics
• Provide strong leadership and guidance to the operational team
• Set clear goals and deliver regular feedback
• Recruit, train, and develop team members
• Encourage innovation and continuous improvement

Essential Skills:

• Proven experience managing operations within the digital signage or related industry
• Strong project management capabilities (planning, execution, risk management, resource allocation)
• Exceptional leadership and team management skills, with a history of developing high-performing teams
• Knowledge of financial principles, budgeting, and cost management
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• A customer-centric mindset focused on delivering satisfaction

Desirable Skills:

• Familiarity with digital signage technologies, software, and industry trends
• In-depth understanding of the digital signage industry
• Experience implementing and maintaining quality management systems
• Ability to lead and manage change initiatives
• Established vendor and supplier relationships within digital signage

This organisation fosters a supportive culture through effective team meetings, appraisals, and training.

The environment is designed to inspire, with opportunities for career progression. Core values include friendliness, helpfulness, honesty, cooperation, security, and prosperity.