Senior Technical Solutions Support

We’re supporting a UK-based technology supplier in their search for a Technical Solutions Advisor. This position is a key part of a small, specialist team providing expert support to a national network of custom installers and AV integration professionals.

This is a varied and hands-on technical role, ideal for someone with experience in smart home technology, control systems, AV distribution, or IP networking. You’ll provide remote and occasional on-site support, deliver training, assist with technical documentation, and contribute to product demos and events.

What You’ll Be Doing:

• Act as a main point of contact for technical queries from installation partners and resellers
• Troubleshoot system and configuration issues remotely (including over screen share)
• Log and manage service calls using internal systems
• Organize and dispatch advanced replacements when needed, coordinating with suppliers and tracking returns
• Liaise with manufacturers and vendors for deeper technical resolution or warranty handling
• Deliver product training to integrators and support in-house learning initiatives
• Support the setup and upkeep of demo facilities and contribute to exhibition and event support
• Collaborate with marketing teams to provide technical input on written materials and campaigns
• Keep up-to-date records in CRM/ERP systems and manage documentation around returns and replacements
• Contribute to the wider team’s goals with professionalism, initiative, and attention to detail

What We’re Looking For:

• Previous experience in a technical support or solutions-focused role (ideally in AV, smart tech, or IT)
• Solid understanding of home automation, AV distribution, lighting control, or networking fundamentals
• Excellent communication skills, both with internal teams and external partners
• Comfortable using support tools like screen sharing and CRM systems
• Well-organized, solutions-oriented, and confident working independently
• Able to deliver structured technical training sessions (prior experience a bonus)
• Familiarity with ERP tools such as SAP is desirable but not essential

What’s on Offer:

• Competitive salary based on experience
• Opportunity to work with leading technology brands in a fast-growing industry
• Friendly, collaborative team culture with room to grow
• Hybrid working potential depending on your location
• Exposure to product development, events, and hands-on demos

If you're a technically minded problem-solver who enjoys helping others get the best from their systems, this could be the perfect next step.