IT Support Apprentice
We’re looking for the right apprentice to join our vibrant team and grow with us. You will play a key role in delivering high‑quality first line IT support from our Swindon office. This is an exciting opportunity to build hands-on experience while contributing to Inception’s continued growth.
Role
- Providing meticulous and friendly first line IT support via phone, email, and in person
- Assisting with configuration and maintenance of internal IT systems
- Supporting the setup, configuration, and maintenance of customer IT systems
- Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
- Helping mitigate IT security risks and escalating issues where necessary
- Updating CRM and PSA systems with accurate customer and technical information
- Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
- Delivering support, guidance, and training to customers and colleagues
- Being proactive in identifying and resolving IT issues before they escalate
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
- Cloud Network Engineer
- IT Support Engineer (2nd Line / 3rd Line)
- Cybersecurity Technician
- Field Engineer
- Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 18th February 2026
- Start Date
- Wednesday, 25th February 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- UK driving licence
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)