Head of Information and External Training

Location: Hybrid working in London (minimum 4 days per month in the office) or Homebased (with regular travel to London)

9 months Fixed Term / Full Time (Part Time considered)

ClosingDate: Monday 24 November 2025

Reference: X232-25

Are you a strategic leader who can strengthen how the sector supports older people through high-quality information and training?

Do you have the vision and experience to lead high-performing teams, shape services, and make a real difference in the lives of older people facing financial hardship?

We are seeking a Head of Information and External Training to lead our Information and External Training teams (c. 8 people) and play a pivotal role in shaping the Services directorate.

Benefits of working with Independent Age

• 28 days' annual leave a year plus public holiday
• Generous pension with life assurance
• Excellent learning and development opportunities
• Enhanced leave and wellbeing benefits
• Flexible and hybrid working. Work in a way that suit you

We embraces agile working and trusts our employees to deliver in ways that work best for them.

About the role

Work setting: London-based / Hybrid (minimum 4 days per month in the office), or home-based.

Contract: Fixed term 9-month contract Full-time (35 hours per week, 5 days or a 9-day fortnight). Part-time considered (min. 21 hours per week).

As the Head of Information and External Training, you will:

• Provide strategic leadership to the Information and External Training teams, fostering a high-performing and inclusive culture.
• Contribute to the development of a sustainable plan for the delivery and leadership within the Services directorate, and the transition to it, in collaboration with colleagues.
• Lead people engagement and change as we make decisions on the future shape and line reporting of the Information and Training teams.
• Oversee the delivery of accessible, high-quality information for older people and professionals.
• Shape and deliver external training for advisers, public bodies, and corporates, including developing a commercial training offer.
• Work closely with Marketing and Engagement teams to ensure clarity, collaboration, and consistency.
• Represent Independent Age externally, sharing expertise and promoting the charity's mission.

About you

The Head of Information and External Training will have:

• Proven leadership of high-performing teams in information, advice, or external training services.
• Strong strategic planning skills with the ability to translate vision into actionable plans.
• Experience in organisational change and team engagement.
• Analytical skills to evaluate impact and inform decisions.
• Experience in managing the development of external training provision for professionals and organisations.
• Knowledge of issues affecting older people in financial hardship and how information and advice interventions can improve lives.

Key dates

• Interviews will take place weeks commencing 1 and 8 December

How to apply

To apply for the Head of Information and External training role, please click here to submit your CV and a supporting statement outlining how your skills and experience meet the criteria in the job description and person specification. TPP are also happy to have a conversation about the job description to give you further insight into the opportunity so please do reach out to Gemma Hannington directly if you'd like a confidential chat.

Applications are anonymised to support fair shortlisting. Please do not include your name, photo, or identifying details in your CV or supporting statement.

We value diversity, challenges discrimination, and ensures everyone feels they belong. Applicants from all backgrounds are welcome.

We are committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those who work with Independent Age. A basic DBS certificate will be required for this role which will be carried out by Independent Age following offer to the successful candidate.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.