Workspace Administrator

• Title: Workspace Administrator
• Location: Bristol, UK With Hybrid (1 OR 2 Days a Week Onsite)
• Pay Rate: Depends on Experience
• Type & Duration: Contract

Job Description:

Purpose:

The role is part of the Client Digital Enterprise Services team which provides, maintains, and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Client estate.

Our user base includes other Public Sector Clients.

Reporting into the Cloud Operations Manager you will be a Migration Remediation Resource in the Clients Administration Workspace Team

What you'll do

You will act as the point of contact for any data remediation required as part of our move into M365 from Google Workspace.

You will be troubleshooting migration issues and modifying data in Google Workspace and AODocs, either via the user UI, the admin consoles, or via API tools such as GAM.

Main Responsibilities

• Maintain regular contact with users to understand their needs and challenges
• Maintain and build the relationship with the Microsoft migration team
• Manage and triage incoming migration issues
• Work with the Digital Records Management team in managing the AODocs document library
• Work with the Project Delivery team in the migration of data out of Google Workspace
• Creating documentation, processes, training materials, and service desk knowledge base articles, for any important migration issues.

Person specification

It's essential that you have:

• Experience in working as third line support in a busy IT support function
• Experience in data migrations and migration tools
• Experience in using Google Apps Manager commands (GAM)
• Experience managing SaaS based messaging platforms such as Google and Office 365
• Experience with, and confident in dealing with, senior stakeholders and VIPs.

It's desirable that you have:

• Any experience with AD, MS Exchange and Sharepoint is highly beneficial
• Experience in managing and administering MS Sharepoint and Office 365
• A good understanding of Change Management Principles in relation to changing of messaging platform
• Experience in document management systems such as AODocs
• Experience in managing a large Google Workspace domain including third party tools.

Technical skills

• We'll assess you against these technical skills during the selection process:
• Troubleshooting & Investigation
• GAM Commands
• Google Drive
• Google Workspace Administration