IT Cloud Support Apprentice
You will deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance.
Role
- Deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance
- Assist with the provisioning and onboarding of products and services within the Infinigate Cloud portfolio
- Support the use of Infinigate Cloud’s platforms and vendor portals and achieve high levels of partner satisfaction
- Provide both reactive and proactive support for Infinigate Cloud’s partners, predominantly answering inbound phone calls and responding to email enquiries
- Escalate support tickets to vendors when appropriate and provide regular updates to Infinigate Cloud’s partners
- Identify opportunities where additional Infinigate Cloud services would enhance a partner’s experience
- Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries, primarily by answering inbound phone calls, responding to emails, and raising the resulting support tickets accordingly.
- Providing technical assistance, guidance, and advice on using products and services in the Infinigate Cloud portfolio
- Overall accountability for proactively managing support enquiries, taking ownership of support tickets from an initial first contact through to a satisfactory resolution
- Accountable for the management of escalations within other business units and 3rd party vendors, ensuring that updates are delivered with clear and concise communication, within an appropriate time frame
- Accountable for the accurate scoping and implementation of new provisions, changes to services and partner onboarding onto Infinigate Cloud’s platforms for our partners, delivering an efficient and professional service in a timely manner, within SLA and to business KPIs
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 16th July 2026
- Start Date
- Thursday, 23rd July 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)