Aftersales Support Coordinator

Combine your technical mindset and drive for customer satisfaction in this newly created role, designed to ensure business customers across the UK continue to receive the very best after-sales service.

Additionally, you will have the opportunity to contribute to other business projects focused on operational efficiency and customer satisfaction.

And, with a new system upgrade in place, you can develop your ERP software skills.

The Company’s ongoing success and plans for growth mean it can offer you long-term job security.

Your role will start with a structured induction tailored to you, where you’ll learn all about the products you will be working with.

Here are some of the other reasons why you’ll want to work here:

• With year-on-year success and realistic growth plans, you can develop your career with job stability.
• 25 days of annual leave following successful completion of your probation period.
• An annual bonus, private medical insurance, access to a company sick-pay scheme, life assurance and an employer 5% pension contribution.
• Long service award.
• Cycle to work scheme.
• Join team social events that share success and build working relationships.

The role

• You’ll provide administration and coordination support for the returns process, following the diagnosis of faulty products.
• Coordinate technical service site visits.
• Deliver clear, professional communication of investigation outcomes to customers.
• Maintain precise complaint data.
• Process orders accurately and resolve customer queries.

What’s required

• An interest in learning and developing knowledge of technical engineering products, to allow you to interact with your suppliers and customers.
• A process-driven approach and strong administrative skills, to ensure customers receive a thorough and efficient service.
• A calm and empathetic, but confident approach, to deal with customers with care, whilst managing their expectations.
• Curiosity - you will enjoy investigative work to get to the bottom of a problem.
• Good IT literacy and experience using CRM or ERP systems.

The business

It distributes its products to business customers across the UK. Due to their technical and customer service, they are the leader in their market.

To apply

Submit your up-to-date CV or contact Inform Recruitment directly.