Technical Support Engineer

Build specialist technical skills that companies across the UK rely on.

You’ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to customers’ field-based engineers.

The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues.

The Company’s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You’ll be supported to develop your technical knowledge and take on more responsibility over time.

Other advantages include:

• An annual bonus based on the company's performance
• 25 days’ holiday plus bank holidays
• Private Medical Health Insurance
• Life Assurance
• A 5% employer pension contribution
• Funded social events
• Cycle to work scheme

What you’ll do

You’ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve these, along with providing installation support if needed. You’ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.

What you’ll need

• GCSEs in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset - you’ll need to diagnose and solve technical problems
• Good customer service skills - you’ll be talking to customers over the phone who need urgent and immediate help
• Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise.
• Ideally previous work experience involving electrical engineering knowledge

About the company

They supply door drive and control equipment to the industrial door market. Their products are used where failure isn’t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.

To apply, please submit your CV or contact Inform Recruitment directly.