Chartered Manager - Client Service Executive Apprentice
An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.
Role
Main Role Responsibilities:
- Delivering and managing excellent client service to maintain high levels of client satisfaction
- Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
- Performing quality control checks to ensure high quality and accuracy of client deliverables
- Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries
- Building wider product and industry knowledge to support colleagues and deliver the best possible client service
- Networking and engaging with other CIRCANA teams to build strong client-focused relationships
- Informing and contributing to internal client solution review meetings
Training
Qualification:
- Chartered Manager Business Degree B.A Hons
Training:
- Training will be held one day a week every Fridays at Ealing Campus
Location:
- The University of West London (UWL) is based in Ealing, the closest underground/rail stations are Ealing Broadway or South Ealing
- You will work four days a week at Circana, whether that’s in our state-of-the-art office in Bracknell, on site with our clients or at home
The successful candidates will, on successful completion of the apprenticeship, move into a permanent, full time role at Circana and will work with their line manager to identify the career path that they would like to take, this could be in a commercial, analytics, technical or service role.
- Apprenticeship Standard
- Chartered manager (degree) (level 6)
- Training Provider
- THE UNIVERSITY OF WEST LONDON
- Working Week
- Monday - Friday, 9.00am - 5.30pm.
- Expected Duration
- 4 Years
- Positions Available
- 3
- Closing Date
- Friday, 13th June 2025
- Start Date
- Monday, 15th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Interpersonal skills
- Project management skills
Qualifications
- English GCSE or equivalent, grade Grade A*-C / 9-4 (Essential)
- Maths GCSE or equivalent, grade Grade A*-C / 9-4 (Essential)
- any subject A Level or equivalent, grade B,B,C (112 + UCAS points) (Essential)
About the Employer
INFORMATION RESOURCES (UK) LIMITED
Circana is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, healthcare, retailers and media companies to grow their businesses. With the largest collection of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, Circana guides its clients around the world in their quests to remain relevant, capture market share, connect with consumers and deliver market leading growth. Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.
- Company
- INFORMATION RESOURCES (UK) LIMITED
- Location
- Maxis 1, Western Road, Bracknell, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- INFORMATION RESOURCES (UK) LIMITED
- Location
- Maxis 1, Western Road, Bracknell, England
- Employment Type
- Degree Apprenticeship
- Salary
- £18,000 a year
- Posted