IT Support Apprentice (Infotel Solutions)

This role is perfect for someone with a passion for technology and a desire to build a career in IT support. As an apprentice, you will play a key role in assisting staff with technical queries and support requests, training team members on basic software applications, and setting up user accounts for network and email access. You will also be responsible for the installation and maintenance of hardware, operating systems, and software, as well as ensuring that security patches and software updates are regularly applied.

Additional duties include managing e-marketing mailshots, overseeing backup and recovery processes, maintaining IT procedures and documentation, and liaising with suppliers to obtain quotes and purchase necessary software and hardware. This hands-on role offers a fantastic opportunity to gain practical experience while receiving structured training and support from Estio Training, leading to a nationally recognised qualification in IT.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• Assisting staff with technical queries and requests.
• Training staff to use basic Software applications.
• Setting up user accounts (network, email).
• Maintenance and installation of hardware, operating systems & software.
• Maintenance and installation of security patches and software updates.
• Maintenance of e-Marketing mailshots.

• Attention to detail
• Initiative
• Windows Operation Systems
• Windows Network
• Microsoft Office
• Knowledge of Databases
• Hardware Troubleshooting
• Desire to learn
• Networking skills
• Passion for technology
• Flexible and adaptable
• Ability to prioritise workload
• Curious
• Prioritise own workload
• Ability to learn quickly

• English and Maths GCSE, grade Grade 4/5 or above (Essential)