1st Line Support Apprentice
PKF Infuse is committed to delivering IT support with a human touch. We’re looking for an enthusiastic and motivated IT Support Technician Apprentices to join our Helpdesk Team. This is an opportunity to kick-start your career in tech with a company that values curiosity, collaboration, and continuous learning.
Role
- Provide first-line technical support to clients via phone, email, and live chat
- Diagnose and resolve basic IT issues, escalating where necessary
- Build and configure IT equipment for deployment
- Assist with new user setups and password resets
- Support workstation installations and basic network admin tasks
- Maintain accurate and up-to-date client documentation
- Contribute to a positive, people-first support experience
Training
Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.
There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday to Friday 9am - 5pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 18th July 2025
- Start Date
- Monday, 21st July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
INFUSE TECHNOLOGY LIMITED
At PKF Infuse, we redefine IT services for the modern business. Our adaptable approach combines fully managed and co-managed IT solutions, enabling seamless collaboration with your in-house team. Whether on-site or remote, our expert support keeps your business running smoothly, minimising downtime and maximising reliability. But we’re more than problem solvers—we’re enablers of innovation. By harnessing the power of AI, process automation, and data-driven insights, we optimise operations, reduce costs, and empower your teams to focus on what matters most. From shaping your technology strategy to deploying cutting-edge solutions, we’ll future-proof your business for sustainable growth.
- Company
- INFUSE TECHNOLOGY LIMITED
- Location
- Prospect House, 1 Prospect Place, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- INFUSE TECHNOLOGY LIMITED
- Location
- Prospect House, 1 Prospect Place, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted