Service Desk Analysis Apprentice
We are looking for an IT Apprentice to join our team in Colchester, where you’ll gain hands on experience and expertise that strengthens your career and our team.
Role
- Collaborate with the IT Team and Manager to deliver exceptional IT services across the Practice
- Be the first point of help for staff, resolving IT issues and queries using our support tools and knowledge base
- Master troubleshooting techniques, learning how to identify and fix root causes of technical problems
- Take ownership of assigned tasks, completing them efficiently and professionally
- Provide hands-on support, understanding user needs and delivering practical solutions
- Install and upgrade software, gaining insight into how programs work while ensuring compliance and efficiency
- System/device monitoring, learning how to spot and prevent potential issues before they impact users
- Develop cyber security awareness, understanding how to protect data and systems
- Keep accurate documentation of your work, share updates with the IT team, and develop communication skills for announcing IT changes effectively
- Set up, repurpose, and manage hardware assets for staff and offices, while learning the processes for smooth onboarding and offboarding of team members
Training
- Opportunity of a full time Service Desk Analysis position in our IT team
- Opportunity for personal and professional growth in a supportive environment
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday 9:00am- 5:30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 31st March 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Resilience
- Professional attitude
Qualifications
- English GCSE, grade C/4 or above (Desired)
- Maths GCSE, grade C/4 or above (Desired)
About the Employer
INGLETON WOOD SERVICES LIMITED
Ingleton Wood is a growing and dynamic multi-disciplinary property and construction consultancy, providing a wide range of services across the majority of industry sectors including commercial, health, education, defence, residential and community. Our services include architecture, building surveying, building services engineering, planning, interior design, sustainability, civil and structural engineering, quantity surveying, project management, CDM and health and safety services. We have offices in London, Billericay, Cambridge, Colchester, Norwich, Oxford, and Nottingham and plan to open further sites in the future to develop our national service.