AWS Technical Account Manager

Role Summary

We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Location: Remote, UK.

Key Duties and Responsibilities

Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following:

• Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyse and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements with AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work directly with the support team to ensure that customer issues are resolved as expediently as possible
• Produce and update documentation as required for both internal and customer facing purposes

Personal Skills Development

• An active and contributing member of our internal AWS technical community
• Build and maintain a strong relationship with partners and internal technical team
• Keep up-to-date with current and future technologies, products and strategies
• Build and enhance relationships with peers
• Continue development of TAM and technical skills
• Maintain relevant vendor certifications

Qualifications and Experience

An AWS Technical Account Manager should have the following qualifications and experience:

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.
• Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Bachelor’s degree or equivalent within Information Technology, Computer Science, or related discipline
• 3+ years of design/ implementation/ operations/ consulting with distributed applications experience
• 3+ years’ experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements
• 3+ years’ Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience
• 3+ years’ experience deploying, configuring, and troubleshooting software or networking equipment

Knowledge, Skills, and Characteristics

• Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders
• Strong problem-solving skills with a focus on uncovering root causes
• Efficiently manages priorities both independently and in team environments
• Demonstrates sound decision-making while balancing multiple priorities
• Exercises independent judgment and adheres to deadlines and schedules
• Strong listening skills and the ability to tailor solutions to client requirements
• Technically minded, continually learning new technologies to support client partner needs
• Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.