Customer Service Advisor

Customer Service Advisor

About the Job

Due to continued growth we are looking to add to our friendly and successful Customer Service team. Reporting into Customer Services Manager you will be pivotal in supporting our customers in providing solutions to queries.

What you can expect to be getting up to as a Customer Service Advisor

• Resolving customer queries & complaints via telephone and email
• Support internal and external customers, validating customer return requests within company terms & Vendor guidelines.
• Resolving customer queries & complaints within Company & Dept SLA ensuring query followed through to resolution
• Work across internal and external teams of all levels to proactively support the customer

In order to set you up for success, we are looking for the following skills and experience

• A natural communication
• Passionate about customer service
• Enjoy working in a fast-paced environment.
• Ability to listen attentively understand the query and advise correctly
• Diligent attention to detail
• Team collaborator

We Are Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.