Solutions Engineer
Solution Engineer
About the job
Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical relationships.
As a Solution Engineer you will;
- Handle pre-sales activities by creating solution proposals for incoming opportunities.
- Communicate with partners/customers to clarify requirements or business needs.
- Engage with customers to develop viable solutions
- Configure Cisco hardware and software using Cisco Commerce Workspace for entry level solutions
- Collaborate with teams and distributors to obtain pricing and configurations.
- Determine pricing for Managed Services and Packaged Professional Services.
- Communicate effectively with technical and non-technical audiences.
- Maximize application capabilities and support the use of new technologies.
- Investigate and resolve complex issues, applying creative thinking.
- Escalate technical queries to the company's practices and technical contacts
- Attend vendor events for technical updates and present offerings to stakeholders.
To set you up for success we are looking for the following skills and experience;
- IT or Cybersecurity graduate
- Proven experience in an IT operational role OR in a networking technical engineer type role.
- A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio.
- An awareness of Compute and Public Cloud.
- Familiar with industry best practice for service delivery (ITIL).
- Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements.
- Commercial understanding with a winning mentality.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
If this sounds like the opportunity for you, then please apply by sending a copy of your most recent CV.