IT Cloud Support Apprentice
You will help maintain and support the IT infrastructure across the school and assist with wider support across the Enrich Learning Trust where required. You will ensure consistent access to the school’s network and internet, maintain cybersecurity standards, and support staff and students with IT-related queries.
Role
- Provide first-line support for IT issues and service requests via the central helpdesk
- Install, configure, and maintain hardware, software, and network systems
- Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations
- Set up new users, manage accounts, and remove access when staff or students leave
- Support the maintenance and repair of IT equipment, printers, and classroom devices
- Assist with routine system backups and ensure network stability across the school
- Provide technical assistance for audio-visual equipment and school events
- Contribute to IT projects and upgrades across the Trust
- Support cybersecurity awareness and promote safe digital practices among staff and students
- Uphold safeguarding responsibilities and maintain confidentiality at all times
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
Upon successful completion of the apprenticeship, there may be opportunities for full time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Thursday 8am – 4pm, early finish on Friday 3:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 11th November 2026
- Start Date
- Wednesday, 18th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Driving licence & own vehicle
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)