Level 3 IT Communications Apprenticeship - Sherburn High School

The ICT Apprentice will support the on-site ICT service across The STAR MAT network, assisting with software and hardware maintenance, resolving technical issues, and providing support to staff and pupils to ensure service continuity, smooth administration, and strong learning outcomes.

• Using the ICT Helpdesk service solution, provide proactive and reactive service support across the Trust via the ticket system
• Contribute to the effective performance and service provision of ICT services within the Trust to minimise disruption
• Participate in the collection, collation, processing and storage of data and information to comply with school reporting requirements. 
• To test, diagnose and resolve network, software and hardware faults (including peripherals), and perform maintenance repairs and upgrades.
• Implement routine manual and computerised systems, practices and procedures to ensure that data and information is current, relevant, effectively and securely collected and that reporting complies with planned outcomes and obligations, reporting any concerns as required. 
• Maintain the integrity and security of all systems by use of appropriate user protocols and undertake related monitoring and reporting. 
• Provide user support to identify and respond promptly to routine system or process issues that arise within an agreed framework of performance criteria. 
• Support contingency arrangements to respond to any unforeseen or unplanned circumstances that may arise to maintain the safety and security of data and information, maintain security and minimise disruption.
• To contribute to the work of the team under supervision, in the delivery of projects and support as required including ICT security and efficient use of resource.
• To maintain an awareness of ICT developments. 
• Support teaching staff and pupils in technical aspects of ICT
• Assist in the maintenance of the ICT network.
• Manage local computer files backing up, archiving and deleting information as appropriate.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE, grade A*-C/9-4 or Level 2 equivalent (Desired)
• Maths GCSE, grade A*-C/9-4 or Level 2 equivalent (Desired)