Level 3 IT Solutions Apprenticeship - Enrich Learning Trust

The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.

• Resolving IT issues and service requests via the central helpdesk
• Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
• Managing user access to school systems and networks
• Supporting cybersecurity and compliance with GDPR and data protection laws
• Assisting staff and students with IT-related queries and training
• Contributing to IT projects and supporting system upgrades
• Installation of hardware and software on workstations
• Maintain online services that extend the school network, such as Microsoft 365 and MIS etc
• Setting up new users onto the network and online services.
• Remove users from these systems when they have left the school
• Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
• To function as an escalation point for tickets requiring local on-premise involvement to resolve
• Offer support to other team members to help them troubleshoot and resolve incidents and service requests
• Proactively inform stakeholders of changes, issues and resolution times
• Perform tasks set out by the Digital Lead
• Setting up new equipment
• Assisting staff and pupils with software and hardware
• Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
• Minor repairs to hardware
• Security marking and keeping an inventory of equipment
• As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices
• Identify and inform areas that will improve school IT security

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• Knowledge of networking system
• Use of Microsoft Office

• English GCSE, grade A*-C/9-4 or Level 2 equivalent (Desired)
• GCSE or equivalent in English GCSE, grade A*-C/9-4 or Level 2 equivalent (Desired)