1st/2nd Line Support Analyst

1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.Role and Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Diagnose and resolve technical issues efficiently, escalating when necessary.
• Support Windows 10/11 environments and Microsoft Office 365 applications.
• Assist with AOVPN, Autopilot, and Azure configurations (preferred).
• Provide remote support using VPN and other remote tools.
• Manage Active Directory tasks, including user account administration.
• Support iOS and Android mobile devices.
• Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
• Utilize IT Service Management (ITSM) and Asset Management tools.
• Adhere to ITIL best practices and contribute to process improvements.

Essential Skills & Experience

• Minimum 3+ years in IT support roles.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Windows 10/11 and Office 365
• VPN and remote support tools
• Active Directory
• Mobile device support (iOS & Android)
• Familiarity with ITIL principles and ITSM tools.

Rate & Details

• Competitive rate: £180 - £200 per day (Inside IR35)
• 3 Month Contract
• Full-time, 5 days per week on-site (London)

1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation