1st Line Support Technician

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000 We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.Responsibilities

• Provide 1st line technical support to customers, resolving queries or escalating where required
• Manage inbound/outbound calls and case workloads in line with SLAs
• Investigate and identify root causes of installation or product issues
• Support third-party installers and internal stakeholders with technical queries
• Accurately log all interactions via Salesforce CRM
• Build strong relationships across customers, installers, and internal teams
• Contribute to improving customer experience and reducing complaint volumes

Key Experience

• Proven background in auto electrical, vehicle diagnostics, or similar technical environment
• Experience in a technical support or helpdesk position
• Strong problem-solving skills with the ability to diagnose faults
• Confident communicator, both written and verbal
• Experience using CRM systems (Salesforce desirable)
• Ability to manage multiple cases and meet deadlines

Package

• Salary up to £35,000
• Hybrid working (3 days onsite, 2 from home)
• Strong focus on employee wellbeing and development
• Opportunity to join a market leader in a growing sector

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000