Senior Business Analyst Salesforce/Telco - £550 PD - Outside IR 35 - Hybrid
Senior Business Analyst (Salesforce/Telco) - £550 PD – Outside IR 35 – Hybrid A leading telecommunications corporation is hiring a hands-on Senior Business Analyst who has experience delivering & integrating Salesforce or Salesforce Field Service within the telecommunications industry. Ideally, the chosen SBA will have an integrated Salesforce with Uswitch previously and have a good understanding of digital ecommerce integration's within the telco domain. Our client is based in Kent, and seeking someone to travel to site on an ad-hoc basis (very infrequent).This is a hands-on, cross-functional role where you’ll translate business needs into actionable requirements and help deliver scalable, effective solutions. The role focuses on driving the end-to-end requirements lifecycle — from capturing stakeholder needs to supporting project delivery and system roll outs.Key Responsibilities:
- Act as a key liaison between business stakeholders, project teams, and technical leads to ensure clarity of scope and objectives.
- Capture, analyse, and document business, operational, and systems requirements for new functionality, integrations, and process improvements.
- Facilitate workshops and discovery sessions to define customer journeys, use cases, and end-to-end business processes.
- Translate requirements into functional, technical, data, and integration specifications.
- Assess upstream and downstream impacts of proposed changes, proactively highlighting risks and dependencies.
- Experience with platforms such as Salesforce CRM and Salesforce Field Service is a must have.
- Experience working within the telecommunication industry is a must have.
- Proven experience in a Business Analyst or Business Systems Analyst role, ideally in a technology-led environment is a must have.
- Strong analytical and documentation skills with a structured approach to problem-solving is a must have.
- Experience working in both Waterfall and Agile delivery environments is a must have.
- Experience with Netadmin
- Previous CRM integration experience with Uswitch.
- Familiarity with retail customer onboarding, provisioning, or operational support workflows.
- Company
- INTEC SELECT LIMITED
- Location
- West Malling, Kent, England, United Kingdom
Hybrid / WFH Options - Employment Type
- Full-Time
- Salary
- £500 - £550 per day
- Posted
- Company
- INTEC SELECT LIMITED
- Location
- West Malling, Kent, England, United Kingdom
Hybrid / WFH Options - Employment Type
- Full-Time
- Salary
- £500 - £550 per day
- Posted