Service Management Enterprise Architect

Enterprise Service Management Architect Overview: A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.Role & Responsibilities:

• Provide end-to-end architectural ownership for a new CMDB and service management platform
• Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
• Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
• Support service taxonomy, dependency mapping, and service-centric operating models
• Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
• Translate architecture into clear guidance to support delivery and go-live readiness

Essential Skills & Requirements:

• Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar)
• Strong understanding of CMDB design, data models, and multi-source integrations
• Solid grounding in ITIL and service management operating models
• Experience working within enterprise architecture and design governance
• Confident stakeholder engagement across technical and non-technical teams
• Comfortable operating in fast-moving, ambiguous environments

Contract Details:

• Contract: Initial 3 months
• Start: ASAP
• Location: Hybrid 3X per week – Salford
• £700 - £800 per day – Inside IR35

Enterprise Service Management Architect