Telephony Engineer

Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester.Role & Responsibilities:
  • To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
  • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
  • Delivery of project-related tasks such as the installation of new telephone equipment.
  • Creation of telephone diagrams and documentation.
  • Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
  • Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
Technical Requirements:
  • Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
  • Proven experience on the Openscape 4000 Telephone System
  • Understanding of analogue telephone wiring and concepts
  • Proven experience of supporting alternative VoiP Solutions
  • Proactively liaising with users in non-technical manner
  • Experience working with Contact Centre Technologies
  • Comprehensive understanding of Session Initiation Protocol (SIP) platforms
  • Understanding of MS Teams (Voice)
  • Previous experience with working on Telephone Voicemail Services
  • ITIL v4 Foundation
  • Basic knowledge and understanding of Networking principles
Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy
Company
INTEC SELECT LIMITED
Location
Leicester, Leicestershire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 per annum
Posted
Company
INTEC SELECT LIMITED
Location
Leicester, Leicestershire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 per annum
Posted