Telephony Engineer
Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester.Role & Responsibilities:
- To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
- Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
- Delivery of project-related tasks such as the installation of new telephone equipment.
- Creation of telephone diagrams and documentation.
- Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
- Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
- Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
- Proven experience on the Openscape 4000 Telephone System
- Understanding of analogue telephone wiring and concepts
- Proven experience of supporting alternative VoiP Solutions
- Proactively liaising with users in non-technical manner
- Experience working with Contact Centre Technologies
- Comprehensive understanding of Session Initiation Protocol (SIP) platforms
- Understanding of MS Teams (Voice)
- Previous experience with working on Telephone Voicemail Services
- ITIL v4 Foundation
- Basic knowledge and understanding of Networking principles
- Company
- INTEC SELECT LIMITED
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
- Posted
- Company
- INTEC SELECT LIMITED
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
- Posted