AI & Business Operations Apprentice
This role is a hybrid of executive support and digital transformation. You will be responsible for deploying AI tools to manage complex technical correspondence and identify high-margin business opportunities.
Role
AI-Driven communication management:
- Inbox architecture: Use AI to filter, tag, and organise the MD's emails, ensuring that technical queries regarding gas suppression or water mist systems are prioritised
- Intelligent drafting: Draft responses that reflect the MD’s professional tone, ensuring all technical references (such as the relevant British Standards and contract law) are accurate and contextually appropriate
- Workflow distribution: Efficiently route enquiries to the correct internal teams, ensuring no "aged" enquiries or debtor communications are missed
Strategic business growth:
- Market mining: Utilise AI prospecting tools to identify new clients within the UK construction and FM sectors who require specialist fire protection
- Profitability targeting: Focus outreach efforts on our most profitable product lines, specifically driving new business for fire sprinkler and gas suppression systems
- Database enrichment: Maintain and grow the CRM service base, ensuring we are capturing the full lifecycle value of every contractor and contact in our network utilising the in-built AI functionality
Compliance & efficiency:
- Regulatory monitoring: Assist in tracking changes to UK legislation and JCT contract law to ensure outgoing communications remain compliant
- Process automation: Identify repetitive administrative tasks that can be automated using AI to free up the MD’s time for high-level decision-making
Training
Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 8am - 5pm, Monday to Friday.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 18th May 2026
- Start Date
- Monday, 25th May 2026
Desired Skills
- IT skills
- Organisation skills
- Analytical skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)